Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 2

What Payment Methods are accepted?

Accepted Answer

We accept the following payment methods:1. Mpesa2. Visa3. MasterCard4. PayPal5. Airtel Money5. Union Pay

Question 3

Do you ship internationally?

Accepted Answer

Yes. We do ship to every country via DHL. Shipping rates vary depending on your region

Question 4

What is your return policy?

Accepted Answer

All returns must be postmarked within seven (7) days of delivery date. All returned items must be new and unused, with all original tags and labels attached.To view the rest of the return policy, kindly go to Shipping and Return Policy

Question 5

Can I exchange an item?

Accepted Answer

To initiate a return, please email our Customer Service team at customercare@africanyuva.com with your order number and reasons why you would like to return your item.We will provide you with the return address and a return invoice.

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