FREQUENTLY ASKED QUESTIONS
Ordering & Payment
How do I place an order?
Simply browse our collections at africanyuva.co.ke, select your preferred item, choose your size and colour, and add it to your cart. When you're ready, proceed to checkout, fill in your delivery details, and complete payment. You'll receive an order confirmation by email.
What payment methods do you accept?
We accept M-Pesa, major debit and credit cards (Visa, Mastercard), and other payment options available at checkout. International customers can pay securely by card in USD.
Can I shop in a different currency?
Yes. Our website lets you switch between KES and USD using the currency selector at the top of the page. However, at check out, the prices will be displayed in KES.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders, save items to your wish list, and check out faster next time.
Can I change or cancel my order afterplacing it?
We process orders quickly (within 1–2 days), so please contact us as soon as possible on +254 759 328 774 (call or WhatsApp) or email customercare@africanyuva.com. If your order has not yet been dispatched, we'll do our best to make the change.
Do you offer gift vouchers?
Yes! African Yuva gift cards are available on request. Contact us on +254 759 328 774 to request for a gift voucher.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide via DHL Express.
How long will my order take to arrive?
Orders are processed within 1–2 business days. After dispatch, estimated delivery times are:
- Kenya: 1–2 days
- Restof Africa: 1–3 days
- Europe: 2–5 days
- United States: 2–6 days
- Other international destinations: 3–10 days
Please note that custom/made-to measure items take longer.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order size. Add your items to the cart and enter your delivery address to see the exact cost before paying.
Will I have to pay customs duties oninternational orders?
Possibly. All international shipments may be subject to taxes and duties, which vary by country. These are not included in our shipping fees and are payable by the buyer upon arrival.
How can I track my order?
Once your order is dispatched, you'll receive a DHL tracking number by email so you can follow your package every step of the way.
Sizing & Fit
How do I know which size to order?
Please refer to our Size Guide on the website. It includes measurements to help you find your perfect fit. If you're between sizes or unsure, contact us on WhatsApp (+254 759 328 774) and we'll gladly advise.
Do you carry petite and plus sizes?
Yes! We have dedicated Petite and Plus Size collections so every woman can find pieces that fit and flatter.
Do you have nursing-friendly clothing?
Yes, we have a Nursing-Friendly collection designed with breastfeeding mums in mind stylish and practical.
Do you offer custom or made-to-measurepieces?
Yes, we can make custom/made-to-measure items on request. Please note these take longer to process and deliver, and custom-made items cannot be returned or exchanged. Contact us to discuss your requirements.
Do you have children's clothing?
Yes, our Kids collection features pieces like the Mina Shift Dress and Kadin Dress, so your little ones can match your style.
Returns & Exchanges
What is your return policy?
If you're not completely satisfied with your purchase, you may return it for store credit or an exchange. Returns must be postmarked within 7 days of the delivery date, and items must be new and unused with all original tags and labels attached.
How do I start a return?
Email our Customer Care team at sales@africanyuva.com with your order number and the reason for your return. We'll send you the return address and a return invoice. We recommend using a trackable shipping method.
Do you offer cash refunds?
No, we do not offer cash refunds. We offer exchanges for items of equal value or store credit.
Who pays for return shipping?
Return shipping costs are the customer's responsibility and are not refunded.
How long does an exchange take?
Once we receive and inspect your returned item, please allow at least 7 days for us to process your exchange or store credit. We'll notify you by email once it's done.
Are there items that can't be returned?
Yes. The following cannot be returned or exchanged:
- Custom-made items
- Items that have been worn
- Torn or defective items (please inspect your order upon delivery and report any issues immediately)
Products & Care
How should I care for my garments?
To keep your pieces looking their best, we recommend gentle hand washing or a delicate machine cycle in cold water, and air drying away from direct sunlight. Check the care label on each garment for specific instructions.
Will an item be restocked if it's soldout?
Popular pieces are often restocked. Sign up for our newsletter or follow us on Instagram, Facebook, TikTok, or X (@AfricanYuva) to be the first to know about restocks and new arrivals.
Discounts & Offers
Do you have any discounts or sales?
Yes! Check our On Sale section for sale items plus seasonal events like our Mid-Year Sale & Black November Sale. New subscribers to our newsletter also receive a 10% welcome discount.
How do I use a coupon code?
Enter your coupon code at checkout and the discount will be applied to your order total.
Contact & Location
How can I reach you?
- Phone/WhatsApp: +254 759 328 774
- General enquiries: info@africanyuva.com
- Returns & customer care sales@africanyuva.com
- Social media: @africanyuva on Instagram, Facebook, TikTok, and X
Do you have a physical location?
Yes, we're located on 4th Floor, Blessed House, Ngara Road, Nairobi, Kenya. Feel free to contact us before visiting.
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.